Team Meeting – Thursday, October 1st, 2015 Follow-ups from last meeting: * Office Facebook accounts created- DONE * 5-star hygiene appointment checklists utilized every time- DONE o What about asking for REFERRALS and REVIEWS? * Alien abduction manuals – details added? * Team Talk messages: using for patient details, sending cards? –Started Sept. 17th * Router completion: the day’s treatment and next appointment * Scheduling from treatment plan: how to do it and why it’s important- Everyone 100% * End-of-year insurance letters? * Any $10K days? * Maintenance- chair care, BluTab use?, calendar additions * Phone Success Doctor – Don’t you LOVE Chris Mullins!? Status update: * Front office is off limits for hygiene. 2 minute rule. o Area needs to be for PATIENT CHECKOUT ONLY- an intimate conversation between Sarah and the patient; no hovering, standing close by, etc. * Punctuality: not a suggestion, it’s a requirement. 45 minutes late from 4 staff this pay period; o THANK YOU MARIE! (the only person never late) New Topics: * October is National Orthodontic Month - $250 off Invisalign treatment started in October o Candy Buy back Oct. 2-7 * Any other charities, community events, participation we can be involved with? * Organizational Chart (Org Chart) o What position is responsible for which areas of the office? * Announcement letters/email/newsletter…. Ashley, Sam, Dr. Patel; what should it say? * Team Learning Page: updated audio, Phone Success Tools audio, Office Systems audio, listen 1-3 * Questions/comments: ask questions for us to discuss our systems o Audio: 24 Systems for a thriving practice… this is how elite practices work TOGETHER o Review 2 systems every month, 1 system every two meetings – CONTINUOUS * System for chronic no-show patients, system for scheduling, system for recare, system for reactivation… * **HOLIDAY TEAM APPRECIATION DINNER** - Dec. 4th, 5pm, Andiamo on M-59 Next meeting topics: